​Booking

• Please contact us directly to discuss your program needs, quotes, and our availability.
• Be sure to book us at the time you want us to START the animal program.
• We require a non refundable deposit to book and hold your event date​.
• We recommend booking us as soon as possible, as we do tend to book several months in advance (especially during warmer weather months)​ and we can book as far out as a year in advance
• We are happy to travel out of state and frequently travel 200+ miles for an event.
• Exotic Edventures is fully insured and all of our educators have the needed background checks to work with children. Certificates of insurance and background clearances can be provided upon request. These requests must be made at least one week prior to your event date.

Deposit/Payment

• A non-refundable deposit is required to book your show and hold your event date.
• As a courtesy, we can hold a date for a client for a few days to allow them time to send in their deposit to us.
  
• If the deposit is not received upon the agreed date, the event date will be released and made available to other clients.
  
• Once a deposit is received, the event if officially booked and the date reserved for the client.
  
• The remaining payment is due the day of the event upon arrival (before the show)
• Clients can choose to pay the full amount in advance 
• Cash, money order, Paypal, Cash App, and Veno are all accepted payment for the  deposit
• The payment the day of the event must be in CASH ONLY
• We cannot accept personal checks
•  Payment by credit card and Paypal is available with an additional 4% convenience fee at the client's expense
• Gratuities for the animal educators are not required, but are gratefully appreciated if you feel our educators did an amazing job.
• Quotes/cost is subject to change, if clients make any changes or adjustments to their event plans that will impact our program (location, venue, time, event length, etc.). Please let us know ASAP if your event details change, so that we can update our records and advise you of any potential price changes or conflicts on our end.
  
• If the client changes the event details after a deposit is received, we require to be notified immediately. If these changes impact pricing and the client is unable or unwilling to pay this new pricing, the client will forfeit the non-refundable deposit. If the time/date is changed and we are no longer available for that event, the deposit will be forfeited or the client can choose to reschedule for a different time/date when we are available,
  

Travel Fees

• Depending on your location and how far away you are, a travel charge may be added to the price quote. This is usually determined after show site address is determined in miles.  
• Local events generally do not get assessed a travel fee--we usually start charging travel fees for locations more than 45 minutes from us.
• Please keep in mind that traveling outside our area does add to our travel expenses and that usually can add to our event quote. Gas, mileage, time, and toll fees all are factored into our travel fees.
• We are happy to travel to you! Exotic Edventures has attended events 300+ miles from our facility and we frequently do shows in out of state locations. Contact us and we can give you an idea of travel expenses to your location!​

Parking

• We require that you provide a parking spot for us close to the event venue
• If parking is metered or garage parking is required, we will add these expenses to the show fees
• If  you are hosting the event at your home, we ask that you reserve a parking space for us next to the entrance of your home so that we can unload and set up for the event
• If Exotic Edventures is forced to look for parking and/or has to unload our equipment and animals a distance from the venue, this can add additional time to our set up and can cut into the show schedule​.

Weather, Temperature, & Outdoor Event Requirements

• Clients are required to advise Exotic Edventures of whether the event will be indoor or outdoors at the time of booking and whether a canopy is needed. Canopies can be provided by Exotic Edventures for an additional cost. 
• Clients are required to advise Exotic Edventures no later than one week prior to the event date, if the location has been changed or if the event has been moved indoors/outdoors. If the venue location changes and adds to our travel time, an additional fee may be added.
• We recommend that shows be held indoors or that you have a covered area such as a pavilion, canopy, or event tent as a backup for outdoor events. This is incase of inclement weather the day of your event.
• We do offer outdoor shows, but this may limit the species we can bring to the event
• We do not bring birds to outdoor events and certain species may not be available for the show due to temperature concerns.
• Due to the health and safety of our animals, outdoor events may be postponed/rescheduled if the temperature the day of the event drops below 60F degrees or if road conditions are deemed unsafe to travel on by Exotic Edventures. We recommend having an alternate indoor option when booking an outdoor event such as a garage or covered porch for outdoor events. 
• In summer months we require that a shady location be made available, so that our animals can get out of the heat and direct sun during outdoor events.
• We can bring a canopy for an additional fee. Please inquire about this at least one week before the event.
• If the event is cancelled/postponed due to inclement weather, we will offer our client the ability to reschedule their event at a later date. The client must reschedule their event within six months of the original event date and they must reschedule for a date that we are available. If the client fails to reschedule within this time period, they forfeit their deposit.

Cancellations, Postponements, & Rescheduling Events

• We understand that sometimes things happen and events need to be cancelled or rescheduled. Please contact Exotic Edventures ASAP if you need to change, reschedule, or cancel an event.
• If a client needs to cancel an event, as a courtesy we give our clients two options. The client can outright cancel the event and the deposit would be forfeited. Or the client can choose to reschedule for another available date.
• The client is required to reschedule their event within six months from the original event date. If this is not done, the deposit will be forfeited. 
• The client is required to choose a rescheduled date that is available and agreed upon by both the client and Exotic Edventures.
• If the client cancels the second event date, no matter the reason, Exotic Edventures will no longer offer rescheduling and the deposit will be forfeited. 
• If road conditions are deemed too dangerous, due to inclement weather, by Exotic Edventures to safely travel to an event, the event will be postponed and rescheduled. We will reach out to the client to try and pick another date that best works for both parties. Exotic Edventures will reschedule the event at the client's convenience. 
• If the client fails to reschedule the event within six months from the original event date, the deposit will be forfeited.
• If Exotic Edventures needs to cancel the event, due to a non-weather related issue, we will fully refund the deposit to the client.
• Event dates can be changed at Exotic Edventure's digression.  It will depend on how far out the original event date is, whether we are available, and location. If it is feasible on our end and at least one month out, we will try to work with the client.
• Exotic Edventures will only offer ONE date change per event (if the change is feasible on our end).
• If a client reschedules an event and any of the event specifics change (event location, length of event, number of guests, etc.), pricing is subject to change.

Day of Event

• Exotic Edventures requires that a parking space be reserved for our vehicle next to the venue's entrance.
• Failure to reserve a parking spot close to the venue can cause set up delays and can cut into the time allotted for the show.
• Exotic Edventures requires that all pets or animals at the venue be contained prior to our arrival and kept away from the show area, our vehicles, and our animals. This is for the safety of our animals, your animals, and the guests.
• Exotic Edventures requires at least a 12'x12' empty area for our program set up. We ask that this area be cleared and readied for us, prior to our arrival.
• Exotic Edventures requires at least a 6' area between our set up and the audience for the safety of the animals and the crowd. 
• Exotic Edventures asks that we are given a secured, easy access loading and set up area, free from children and guests.
• The program start time is SHARP. Exotic Edventures requires that the event start at the booking time that we are contracted for. Please understand that we must stay on schedule, as we have other client commitments and animal needs to take care of.
• If the event begins late, at the request of the client, that time will cut into the show time. Starting late may result in lessen the show time and/or the number of animals used during the event.
• Exotic Edventures asks that our show location be in an area away from loud music, vehicles, and other noises that may scare or stress our animals.
• Exotic Edventures can only set up our program on a first floor venue, unless an elevator is available for our use. If your venue has stairs, please let us know and we can discuss options. 

Animal Ambassador Selection

• Though we try to accommodate animal requests, we cannot guarantee that specific animals will be available for an event.
• Animal requests must be sent to us no later than a week out from the event date.
• Exotic Edventures welcomes a few animal requests, but we ask that clients not ask to pick every animal attending the event. This is because we take a number of factors into account when picking animals for an event and some of our animals may not be an ideal candidate to attend your event due to a variety of variables, such as location, age of audience, time of year, inside/outside venue, etc.
• Please keep in mind that though we try and accommodate all requests, we cannot guarantee that all of our animal ambassadors will be available for your event. Our animals are given weekly breaks from shows, can sometimes be unavailable due to season, medical reasons, or they just don't want to work that day. The animal also may already be booked for another show.
• We do not have an animal list that you can pick from. Picking animals for shows is a little more involved than just picking off a menu. Let us know what animals you're interested in and we can discuss options.
• We do have a number of photos of our animals under our Animal Ambassador page to give you ideas of what might be available.
• If you send us a long list of species you would like to attend, please set your expectation that a few of those animals will likely be in attendance of your event. Not all of them.
• Exotic Edventures reserves the right to make the final decisions on which animals will be attending events, based on our assessment of the event and animal.